FAQ

There are three possible reasons:

1. Insufficient balance

• Your account balance is zero or negative (orange rectangle in the dashboard).
• You must first add funds to your account.
• A sufficient deposit will allow you to cover social security contributions in addition to declaring the salary.
• The rectangle will turn green once the account has been credited.

As a reminder, Chèque Service operates on an advance payment system for social security contributions.

2. Membership issue

• Membership form not received
• OR form not yet validated

3. Contract terminated

• An end date has been recorded for this contract

Yes, under two conditions:

• Your employer must reside in Geneva.
• Your main activity (75% of your total activity) must be in Switzerland.

Important: these two conditions are mandatory for registration with Swiss social security and therefore via Chèque service.

Social insurance provides you with everyday protection in Switzerland. It functions as a well-organized security system that supports you in the event of life's unforeseen circumstances: illness, accidents, job loss, and retirement.

The principle is simple: we all contribute together to protect each other. This system includes several complementary insurance policies:

• AVS/AI for retirement and disability
• Occupational pension plan (pension fund)
• Insurance against loss of earnings due to illness
• Accident insurance
• Unemployment insurance
• Family allowances

Each one plays its part in offering you comprehensive protection, tailored to different situations in life.

Your employee must contact Chèque service directly, who will draw up the document.

Important:

• Check that the salary declarations are up to date.
• You can obtain them directly from the online salary declaration platform (your employee can also do this if their account is active).
• Don't forget to sign the certificate when it is generated from the platform.

If you are registered as unemployed and have interim earnings, contact Chèque service directly, who will prepare the document for you.

Important:

• Check that your salary declarations are up to date.
• You can obtain this directly from the online platform.
• Don't forget to have the certificate signed by your employer when it is generated from the platform.

To be eligible for the other parent's allowance, you must meet three conditions:

• Be the legal parent at birth, or recognize the child within 6 months of birth.
• Have been insured under the AVS for the 9 months prior to the birth.
• Have worked for at least 5 months during those 9 months.

Important: all of these conditions must be met in order to be eligible for paid leave.

A Chèque service online account allows you to:

• Declare salaries at any time
• Ask your employee to record their working hours
• Access various documents (pay slips, calculations and statements of charges, and annual salary certificates)
• Check your balance
• Generate an invoice to fund your account
• Track your payments
• Choose your communication methods (paper or electronic)
• Communicate with Chèque service via a ticket system

Generating an invoice is simple:

1. Click on “load my account”
2. Choose the amount:

• Number of months desired (3 months by default)
• OR custom amount

Payment options

• Print the PDF invoice with the QR code
• Scan the QR code directly with your banking app

Security codes can only be sent to Swiss and French mobile numbers.

Other foreign numbers do not allow access to the online account.

Chèque service is reserved for employers who are tax residents of Geneva. For similar services in other cantons, please visit www.cheques-emploi-suisse.ch.

You can only create your employee account if an employer registers a contract via Chèque service. 

Your employer can send you an access code, or you can contact Chèque service to obtain your access codes.

Activate your account online here.

Important : You cannot create an account without a registered employment contract

The right to paid leave for the other parent begins on the day the child is born. 

The other parent's leave:

• lasts 14 calendar days (including weekends), or 10 working days if taken as individual days
• must be taken within 6 months of the birth
• is paid leave covered by loss of earnings compensation (APG)

Important: any days not taken after 6 months are lost.

Contact Check Service, and we will send you a new one quickly:

• By returning the slip found in the completed checkbook to us
• By phone at 022 301 73 16 Monday through Friday from 9 a.m. to 12 p.m.
• By email

If your employer provides you with accommodation, this counts as part of your salary, known as “salary in kind.” Here's what you need to know:

What counts as salary in kind?

• Accommodation only: $345/month
• Accommodation + food: $990/month

If you are not staying for the entire month, the calculation is made on a daily basis:

• Accommodation only: 11.50 CHF/day
• Meals (if provided):
• Breakfast: 3.50 CHF
• Lunch: 10.00 CHF
• Dinner: 8.00 CHF
• All three meals: 21.50 CHF
• Accommodation + all meals: 33.00 CHF/day

Important :

• They appear on your pay slip.
• They count towards your social security benefits (unemployment, retirement, etc.).
• These amounts are set by law and must be respected.
• If you are unable to take advantage of them (due to vacation, illness, or other reasons), these amounts must be paid in cash.

The LPP (Occupational Pensions Act) is the second pillar of social security in Switzerland, complementing the AVS. It protects you in the event of old age (retirement), death, or disability.

You are subject to the LPP if your annualized gross salary exceeds CHF 22'680 per contract. The contribution is shown on the pay slip.

Important :

• Affiliation is calculated per contract. 
• Contributions are often shared between you and your employee.
• If the threshold is reached, the LPP applies from the beginning of the year and retroactively if necessary. In this case, you can claim your share of the contribution.
• If your employee is affiliated at the beginning of the year or contract, your employee remains insured until the end of the calendar year or contract