FAQ
Please find here bellow all the information you might need in particular circumstances. Don't hesitate to contact us if you need more information.
Please use the check-boxes to refine the questions you are looking for.
A Chèque service online account allows you to:
- Declare salaries at any time
- Ask your employee to record their working hours
- Access various documents (pay slips, calculations and statements of charges, and annual salary certificates)
- Check your balance
- Generate an invoice to fund your account
- Track your payments
- Choose your communication methods (paper or electronic)
- Communicate with Chèque service via a ticket system
Generating an invoice is simple:
- Click on “load my account”
- Choose the amount:
- Number of months desired (3 months by default)
- OR custom amount
Payment options
- Print the PDF invoice with the QR code
- Scan the QR code directly with your banking app
Security codes can only be sent to Swiss and French mobile numbers.
Other foreign numbers do not allow access to the online account.
Chèque service is reserved for employers who are tax residents of Geneva. For similar services in other cantons, please visit www.cheques-emploi-suisse.ch.
Chèque service is only available to employers who are tax residents of Geneva. For similar services in other cantons, please visit www.cheques-emploi-suisse.ch.
You can only create your employee account if an employer registers a contract via Chèque service.
Your employer can send you an access code, or you can contact Chèque service to obtain your access codes.
Activate your account online here.
Important : You cannot create an account without a registered employment contract
In order for us to change your employee's last name in our database, please send us a copy of their civil status certificate, which must specify their old and new names.
Important: the civil status certificate is the only document accepted for this change.
To be eligible for the other parent's allowance, you must meet three conditions:
- Be the legal parent at birth, or recognize the child within 6 months of birth.
- Have been insured under the AVS for the 9 months prior to the birth.
- Have worked for at least 5 months during those 9 months.
Important: all of these conditions must be met in order to be eligible for paid leave.
A Chèque service online account allows you to access your documents, such as:
- Your pay slips
- Your "attestation de gain intermédiaire" (for the unemployment office)
- Your annual salary certificates
If your employer grants you access, you can record your working hours.
Communication
You can also contact us through your online account support for any information.
By default, invoices are sent to you by mail, but you can change this setting.
To change your preferences:
- Go to “My Profile.”
- Go to “Notifications.”
- Choose your preferred method:
- Online self-management
- Receipt by mail
Important:
- You can change this setting at any time according to your needs.
- If you manage your online account, you are not required to pay invoices received by mail.
Security codes can only be sent to Swiss and French mobile numbers.
Other foreign numbers do not allow access to the online account.
Yes, under two conditions:
- Your employer must reside in Geneva.
- Your main activity (75% of your total activity) must be in Switzerland.
Important: these two conditions are mandatory for registration with Swiss social security and therefore via Chèque service.
The right to paid leave for the other parent begins on the day the child is born.
The other parent's leave:
- lasts 14 calendar days (including weekends), or 10 working days if taken as individual days
- must be taken within 6 months of the birth
- is paid leave covered by loss of earnings compensation (APG)
Important: any days not taken after 6 months are lost.
Contact Check Service, and we will send you a new one quickly:
- By returning the slip found in the completed checkbook to us
- By phone at 022 301 73 16 Monday through Friday from 9 a.m. to 12 p.m.
- By email
If your employer provides you with accommodation, this counts as part of your salary, known as “salary in kind.” Here's what you need to know:
What counts as salary in kind?
- Accommodation only: $345/month
- Accommodation + food: $990/month
If you are not staying for the entire month, the calculation is made on a daily basis:
- Accommodation only: 11.50 CHF/day
- Meals (if provided):
- Breakfast: 3.50 CHF
- Lunch: 10.00 CHF
- Dinner: 8.00 CHF
- All three meals: 21.50 CHF
- Accommodation + all meals: 33.00 CHF/day
Important :
- They appear on your pay slip.
- They count towards your social security benefits (unemployment, retirement, etc.).
- These amounts are set by law and must be respected.
- If you are unable to take advantage of them (due to vacation, illness, or other reasons), these amounts must be paid in cash.