FAQ
Please find here bellow all the information you might need in particular circumstances. Don't hesitate to contact us if you need more information.
Please use the check-boxes to refine the questions you are looking for.
A Chèque service online account allows you to access your documents, such as:
- Your pay slips
- Your "attestation de gain intermédiaire" (for the unemployment office)
- Your annual salary certificates
If your employer grants you access, you can record your working hours.
Communication
You can also contact us through your online account support for any information.
There are three possible reasons:
- Insufficient balance
- Your account balance is zero or negative (orange rectangle in the dashboard).
- You must first add funds to your account.
- A sufficient deposit will allow you to cover social security contributions in addition to declaring the salary.
- The rectangle will turn green once the account has been credited.
As a reminder, Chèque Service operates on an advance payment system for social security contributions.
2. Membership issue
- Membership form not received
- OR form not yet validated
3. Contract terminated
- An end date has been recorded for this contract
You can allow your employee to record their hours online.
The process
- Give your employee online access—here's how: video
- They will be able to enter their hours directly
- You will need to check and approve the entered hours
Important:
- You keep final control over declarations; it is up to you to approve the salary each month
- You can modify the hours before approving them
- Your employee cannot modify recorded hours; only Chèque service and you have access to this feature
- This method makes it easier to keep track of hours
Contact Chèque service, who will order a duplicate for you. In the meantime, you can use the health insurance card.
Your employee must contact Chèque service directly, who will draw up the document.
Important:
- Check that the salary declarations are up to date.
- You can obtain them directly from the online salary declaration platform (your employee can also do this if their account is active).
- Don't forget to sign the certificate when it is generated from the platform.
Chèque service is reserved for employers who are tax residents of Geneva. For similar services in other cantons, please visit www.cheques-emploi-suisse.ch.
Yes, under two conditions:
- Your employer must reside in Geneva.
- Your main activity (75% of your total activity) must be in Switzerland.
Important: these two conditions are mandatory for registration with Swiss social security and therefore via Chèque service.
You can only create your employee account if an employer registers a contract via Chèque service.
Your employer can send you an access code, or you can contact Chèque service to obtain your access codes.
Activate your account online here.
Important : You cannot create an account without a registered employment contract
If you are registered as unemployed and have interim earnings, contact Chèque service directly, who will prepare the document for you.
Important:
- Check that your salary declarations are up to date.
- You can obtain this directly from the online platform.
- Don't forget to have the certificate signed by your employer when it is generated from the platform.
A Chèque service online account allows you to:
- Declare salaries at any time
- Ask your employee to record their working hours
- Access various documents (pay slips, calculations and statements of charges, and annual salary certificates)
- Check your balance
- Generate an invoice to fund your account
- Track your payments
- Choose your communication methods (paper or electronic)
- Communicate with Chèque service via a ticket system
Generating an invoice is simple:
- Click on “load my account”
- Choose the amount:
- Number of months desired (3 months by default)
- OR custom amount
Payment options
- Print the PDF invoice with the QR code
- Scan the QR code directly with your banking app
Security codes can only be sent to Swiss and French mobile numbers.
Other foreign numbers do not allow access to the online account.
Security codes can only be sent to Swiss and French mobile numbers.
Other foreign numbers do not allow access to the online account.
The right to paid leave for the other parent begins on the day the child is born.
The other parent's leave:
- lasts 14 calendar days (including weekends), or 10 working days if taken as individual days
- must be taken within 6 months of the birth
- is paid leave covered by loss of earnings compensation (APG)
Important: any days not taken after 6 months are lost.
Contact Check Service, and we will send you a new one quickly:
- By returning the slip found in the completed checkbook to us
- By phone at 022 301 73 16 Monday through Friday from 9 a.m. to 12 p.m.
- By email