FAQ

You can allow your employee to record their hours online.

The process

• Give your employee online access—here's how: video
• They will be able to enter their hours directly
• You will need to check and approve the entered hours 

Important:

• You keep final control over declarations; it is up to you to approve the salary each month
• You can modify the hours before approving them
• Your employee cannot modify recorded hours; only Chèque service and you have access to this feature
• This method makes it easier to keep track of hours

In order for us to change your employee's last name in our database, please send us a copy of their civil status certificate, which must specify their old and new names.

Important: the civil status certificate is the only document accepted for this change.

The right to paid leave for the other parent begins on the day the child is born. 

The other parent's leave:

• lasts 14 calendar days (including weekends), or 10 working days if taken as individual days
• must be taken within 6 months of the birth
• is paid leave covered by loss of earnings compensation (APG)

Important: any days not taken after 6 months are lost.

To be eligible for the other parent's allowance, you must meet three conditions:

• Be the legal parent at birth, or recognize the child within 6 months of birth.
• Have been insured under the AVS for the 9 months prior to the birth.
• Have worked for at least 5 months during those 9 months.

Important: all of these conditions must be met in order to be eligible for paid leave.

There are three possible reasons:

1. Insufficient balance

• Your account balance is zero or negative (orange rectangle in the dashboard).
• You must first add funds to your account.
• A sufficient deposit will allow you to cover social security contributions in addition to declaring the salary.
• The rectangle will turn green once the account has been credited.

As a reminder, Chèque Service operates on an advance payment system for social security contributions.

2. Membership issue

• Membership form not received
• OR form not yet validated

3. Contract terminated

• An end date has been recorded for this contract

You can only create your employee account if an employer registers a contract via Chèque service. 

Your employer can send you an access code, or you can contact Chèque service to obtain your access codes.

Activate your account online here.

Important : You cannot create an account without a registered employment contract

Contact Chèque service, who will order a duplicate for you. In the meantime, you can use the health insurance card.

Your employee must contact Chèque service directly, who will draw up the document.

Important:

• Check that the salary declarations are up to date.
• You can obtain them directly from the online salary declaration platform (your employee can also do this if their account is active).
• Don't forget to sign the certificate when it is generated from the platform.

Chèque service is reserved for employers who are tax residents of Geneva. For similar services in other cantons, please visit www.cheques-emploi-suisse.ch.

Yes, under two conditions:

• Your employer must reside in Geneva.
• Your main activity (75% of your total activity) must be in Switzerland.

Important: these two conditions are mandatory for registration with Swiss social security and therefore via Chèque service.

The LPP (Occupational Pensions Act) is the second pillar of social security in Switzerland, complementing the AVS. It protects you in the event of old age (retirement), death, or disability.

You are subject to the LPP if your annualized gross salary exceeds CHF 22'680 per contract. The contribution is shown on the pay slip.

Important :

• Affiliation is calculated per contract. 
• Contributions are often shared between you and your employee.
• If the threshold is reached, the LPP applies from the beginning of the year and retroactively if necessary. In this case, you can claim your share of the contribution.
• If your employee is affiliated at the beginning of the year or contract, your employee remains insured until the end of the calendar year or contract

If you are registered as unemployed and have interim earnings, contact Chèque service directly, who will prepare the document for you.

Important:

• Check that your salary declarations are up to date.
• You can obtain this directly from the online platform.
• Don't forget to have the certificate signed by your employer when it is generated from the platform.

A Chèque service online account allows you to:

• Declare salaries at any time
• Ask your employee to record their working hours
• Access various documents (pay slips, calculations and statements of charges, and annual salary certificates)
• Check your balance
• Generate an invoice to fund your account
• Track your payments
• Choose your communication methods (paper or electronic)
• Communicate with Chèque service via a ticket system

Generating an invoice is simple:

1. Click on “load my account”
2. Choose the amount:

• Number of months desired (3 months by default)
• OR custom amount

Payment options

• Print the PDF invoice with the QR code
• Scan the QR code directly with your banking app

Security codes can only be sent to Swiss and French mobile numbers.

Other foreign numbers do not allow access to the online account.