FAQ

Contact Chèque service, who will order a duplicate for you. In the meantime, you can use your health insurance card.

Your employee must contact Chèque service directly, who will prepare the necessary documents. Ensure that all salary declarations and social security payments are up to date.

Important: Your employee must have a valid work permit in order to receive unemployment benefits.

Contact Chèque service directly to obtain the necessary documents for all your employers who use our service. Check that all your salary declarations are up to date with your employers.

Important: You must have a valid work permit in order to receive unemployment benefits.

The process is simple:

1. Report the error to your employer
2. Your employer will contact Chèque service
3. The correction will be made based on the information provided by your employer

You must indicate this by clicking on “zero salary” and stating the reason (vacation, unpaid leave, illness, accident, etc.).

Important: It is not possible to indicate “0” worked hours, and a reason for non-payment of salary is mandatory.

In the event of illness or a non-work-related accident without insurance coverage, and when the employment relationship has lasted more than 3 months or has been agreed for a period of more than 3 months, the employer is required to pay the employee 100% of his/her salary for a limited period.

Duration of payment according to seniority:

• 1st year (after three months): three weeks' salary
• 2nd year: one month's salary
• 3rd-4th year: two months' salary
• 5th-9th year: three months' salary
• 10th-14th year: four months' salary
• 15th - 19th year: 5 months' salary

Employees earn the right to continued salary each year of service. If they're unable to work more than once in the same year, the absences are added together and don't create new entitlements. On each work anniversary, the Bern scale resets.

Important: 

• This scale is a legal minimum. Daily sickness benefits insurance or an employment contract may provide for more advantageous conditions.
• In the domestic economy, in order to apply the Bern scale, it must be mentioned in writing, ideally in the employment contract.

Vacation can only be paid if the contract ends. It depends on your type of contract:

If “vacation not included”

• Yes, you must pay for any vacation not taken.

If “vacation included”

• No, compensation is already included in your salary.
• No additional payment is due.

Important: check your contract to find out which system applies.

No, there is no notice period to be observed. However, it is advisable to terminate the mandate at the end of a month.

Yes, each employer must register separately.

Why?

• To guarantee full coverage for the employee.
• To ensure protection in the event of an accident.
• To clarify the responsibilities of each employer.

Yes, it is strongly recommended that you draw up a written employment contract, and this document must be signed by both parties.

Why choose a written agreement?

• Ensures better understanding between the parties
• Allows for written exceptions to certain articles of the Contrat-type de l'économie domestique (CTT)
• Provides protection in the event of a dispute
• Clarifies working conditions

Important :

• A contract template is available on our website.
• The worker may request written confirmation of the employment contract.
• The membership form does not replace an employment contract, but it does include the essential elements thereof.

Yes, pay slips are available after the salary has been declared, via your online account, provided that social security contributions have been paid.

Important:

• You can send these pay slips to your employee, or they can access them directly via the “employee” side of the platform.
• To access the platform, request your activation code from Chèque service.
• It is your responsibility as an employer to provide pay slips and check the amount.
• Pay slips are available upon receipt of payment in the event of a negative balance.

By default, the DSBI applies.

To check, you can consult your expense calculation. If “DSBI” is not mentioned or the amount is zero, you must have waived the DSBI. You will then need to refer to the conditions you have established (e.g., the Berne scale) or substitute the insurance. If in doubt, contact Chèque service.

Important :

• The DSBI applies by contract; only contracts with DSBI are taken into account when calculating compensation.
• An exemption is possible but must be specified in writing in your employment contract.
• Not taking the DSBI and not providing for an alternative can be very costly (payment for up to 720 days).

You have two options:

1. Online

• Create your account on our website via “Join now”
• Fill in all the required fields.
• Sign the registration form that you will receive by email.

2. Paper form

• Download the registration form
• Return it completed and signed by mail or email

Important :

• If you have been a customer before, use your old employer number (contact us if necessary).
• Regardless of the registration method chosen, the signed registration form is mandatory.

No, these are two separate documents:

Registration form

• Document for service check only
• Does not replace an employment contract

Employment contract

• Essential document to be drawn up separately
• Defines the working relationship between employer and employee
• A contract template is available under documents

Important : 

• The registration form covers the main points of an employment contract.
• An employment contract is essential for defining working conditions.