FAQ

It depends on your contract:

If your vacation time is not included in your salary (no vacation pay included)

• Yes, your unused vacation time must be paid.

If your vacation time is included in your salary (vacation pay included)

• No, because the pay is already included in your monthly salary.
• No additional payment is due.

Important: check your contract or pay slip to see whether your vacation is “included” or “not included.”

No, there is no notice period to be observed. However, it is advisable to terminate the mandate at the end of a month.

It is important to distinguish between intentional damage or damage caused by misuse (to be proven) and damage caused by normal use or a lack of information given to the employee on how to use the equipment.

The employer is responsible for economic risks, which includes the proper use of the right tools. 

In the event of damage, there is a procedure to follow:

For the employee

• Must report the damage immediately.
• Inform the employer of the circumstances of the incident.

For the employer

• Has 30 days to claim compensation, if compensation is warranted. (i.e., if the damage was caused intentionally or through negligence)
• Must inform the employee of their intention
• After 30 days, loses the right to claim

Important:

• The 30-day period begins when the damage is discovered
• If no claim is made within this period, the employer waives all claims
• It is advisable to deal with the situation in writing

Between 8:00 p.m. and 7:00 a.m., different rates apply to the minimum wage:

This depends on the number of interruption :

• 60% of the wage for an uninterrupted shift
• 80% if an intervention is necessary
• 125% if several interventions are necessary

If the employee is required to work during this time, the salary must be increased up to 125%.

Important :

• These increases apply to the legal minimum wage.
• The rates vary depending on the interventions.
• These conditions must be specified in the contract.

In order for us to change your employee's last name in our database, please send us a copy of their civil status certificate, which must specify their old and new names.

Important: the civil status certificate is the only document accepted for this change.

In order for us to change your last name in our database, please send us a copy of your civil status certificate, which must specify your old and new names.

Important: the civil status certificate is the only document accepted for this change.

Pay slips are available after your employer has submitted their declaration via the Chèque service online platform (provided that social security contributions are covered). To access the platform, request your activation code from Chèque service.

Your employer can also send them to you.

Important: check that the amounts correspond to your work.

Chèque service issues annual salary certificates based on your declarations. The certificates are usually sent to employers at the beginning of February or the month following the end of the employment relationship, provided that social security contributions have been paid. They are also available on the online platform.

Important: If your employee's salary certificate is incorrect, please contact Chèque service.

Chèque service issues annual salary certificates based on your declarations. The certificates are usually sent to employers at the beginning of February or the month following the end of the employment relationship, provided that social security contributions have been paid. They are also available on the online platform.

Important: If your employee's salary certificate is incorrect, please contact Chèque service.

Yes, it is strongly recommended that you draw up a written employment contract; you can request this from your employer, and this document must be signed by both parties.

Why choose a written agreement?

• Ensures better understanding between the parties
• Allows for written exceptions to certain articles of the Contrat-type de l'économie domestique
• Provides protection in the event of a dispute
• Clarifies working conditions

Important :

• A contract template is available on our website.
• The worker may request written confirmation of the employment contract.
• The registration form does not replace an employment contract, but it does include the essential elements thereof.

No, if you are subject to withholding tax, it is a legal obligation of your employer.

Important: if you are subject to ordinary subsequent taxation, you are not subject to withholding tax.

Yes, if you are subject to withholding tax, your employer is required to deduct it from your salary.

Important: your employer is simply applying tax law.

By default, the APGM applies.

To check, you can consult your pay slips or ask your employers directly. If “APGM” is not mentioned, this means that the agreement you have with your employer applies.

Important :

• The APGM applies by contract; only contracts with APGM are taken into account when calculating compensation.
• Another system is possible but must be specified in your contract.
• If in doubt, contact Chèque service.