FAQ

Chèque service issues annual salary certificates based on your declarations. The certificates are usually sent to employers at the beginning of February or the month following the end of the employment relationship, provided that social security contributions have been paid. They are also available on the online platform.

Important: If your employee's salary certificate is incorrect, please contact Chèque service.

Pay slips are available after your employer has submitted their declaration via the Chèque service online platform (provided that social security contributions are covered). To access the platform, request your activation code from Chèque service.

Your employer can also send them to you.

Important: check that the amounts correspond to your work.

No, your employee is not replaced; it is up to you to hire someone else if necessary.

If you hire a replacement, you must send us a new registration form along with a copy of their Social Security card or valid ID.

Important: The replacement must be declared like any other employee. Do not accept an undeclared replacement!

Chèque service issues annual salary certificates based on your declarations. The certificates are usually sent to employers at the beginning of February or the month following the end of the employment relationship, provided that social security contributions have been paid. They are also available on the online platform.

Important: If your employee's salary certificate is incorrect, please contact Chèque service.

It depends on your contract:

If your vacation time is not included in your salary (no vacation pay included)

• Yes, your unused vacation time must be paid.

If your vacation time is included in your salary (vacation pay included)

• No, because the pay is already included in your monthly salary.
• No additional payment is due.

Important: check your contract or pay slip to see whether your vacation is “included” or “not included.”

Only certain expenses are deductible:

• Personal assistance costs
• Childcare costs

Important:

• Contact the Cantonal Tax Administration (AFC) for details
• Other types of domestic activities are not deductible
• Employing someone who is in an irregular situation is illegal. Do not expose yourself to prosecution by reporting this person to the authorities.

Yes, retroactive registration is possible with different conditions depending on the period:

For the current year

• Declaration possible since the beginning of the year
• Full social insurance coverage

Example: in November 2024, you can declare since January 2024

For previous years

• Possible, but with additional costs (interest on arrears is charged by the AVS fund)
• Contact Chèque service for details

Important:

• The sooner you regularize the situation, the lower the costs will be
• Retroactive registration guarantees full social security coverage for your employee

No, the Daily Sickness Benefits Insurance (DSBI), i.e. Helsana, only pays daily allowances from the 31st day of illness to compensate for loss of earnings during incapacity for work.

Medical expenses must be submitted to your employee's private health insurance by the employee. These are not covered by the Helsana Daily Sickness Benefits Insurance.

Chèque service is only for individuals who hire domestic staff in Geneva.

Types of jobs covered (non-exhaustive list, see the CTT for more details)

• Domestic workers
• Care workers (children, elderly people)
• Gardeners

Important: not available to companies and associations, which should contact Office cantonal des assurances sociales.

There are two different situations:

Overtime

This refers to hours worked in excess of the hours agreed in the contract.

Must be compensated in accordance with the agreement with the employee.

According to the Contrat-type de l'économie domestique (CTT), Article 7, paragraph 2, Work on Sundays and public holidays.

The employee can choose between:

A 50% wage increase or paid leave with a 50% increase.

Important:

The employee's agreement is required for Sunday work.

The choice of compensation is up to the employee.

The conditions must be set out in writing.

You have two options:

1. Online

• Create your account on our website via “Join now”
• Fill in all the required fields.
• Sign the registration form that you will receive by email.

2. Paper form

• Download the registration form
• Return it completed and signed by mail or email

Important :

• If you have been a customer before, use your old employer number (contact us if necessary).
• Regardless of the registration method chosen, the signed registration form is mandatory.

Social insurance is essential to protect both you and your employee. 

• Accident coverage: your employee is covered if an accident occurs during work or while commuting. Medical care and lost wages are covered.
• Long-term security: AVS/AI contributions allow your employee to build up their pension and be protected in the event of disability.
• Unemployment coverage: if you have to reduce their hours or terminate their contract, your employee benefits from financial protection.
• Legal obligation: you must comply with the law and are therefore required to declare every employee you hire.

Chèque service takes care of all the administrative procedures related to these insurances for you.

Yes, however, the Contrat-type de l'économie domestique does not apply to:

• Spouses and registered partners
• Parents and children in direct line
• Spouses and partners of these persons
• Cohabiting partner

Important :

• For the family members listed above, other forms of declaration must be used.
• Contact the Office cantonal des assurances sociales for more information.