FAQ
Please find here bellow all the information you might need in particular circumstances. Don't hesitate to contact us if you need more information.
Please use the check-boxes to refine the questions you are looking for.
By default, invoices are sent to you by mail, but you can change this setting.
To change your preferences:
- Go to “My Profile.”
- Go to “Notifications.”
- Choose your preferred method:
- Online self-management
- Receipt by mail
Important:
- You can change this setting at any time according to your needs.
- If you manage your online account, you are not required to pay invoices received by mail.
Security codes can only be sent to Swiss and French mobile numbers.
Other foreign numbers do not allow access to the online account.
The right to paid leave for the other parent begins on the day the child is born.
The other parent's leave:
- lasts 14 calendar days (including weekends), or 10 working days if taken as individual days
- must be taken within 6 months of the birth
- is paid leave covered by loss of earnings compensation (APG)
Important: any days not taken after 6 months are lost.
In order for us to change your last name in our database, please send us a copy of your civil status certificate, which must specify your old and new names.
Important: the civil status certificate is the only document accepted for this change.
You can grant power of attorney to a third party who will be able to manage your Chèque Service account.
Important:
- Power of attorney allows you to clearly define who can act on your behalf.
- You remain legally responsible for your account.
- Power of attorney can be revoked at any time.
Contact Check service providing:
- The problem encountered
- A screenshot if possible
- Your login email address
- Your cell phone number
This information will allow us to reactivate your account quickly.