FAQ
Please find here bellow all the information you might need in particular circumstances. Don't hesitate to contact us if you need more information.
Please use the check-boxes to refine the questions you are looking for.
If your employer provides you with accommodation, this counts as part of your salary, known as “salary in kind.” Here's what you need to know:
What counts as salary in kind?
- Accommodation only: $345/month
- Accommodation + food: $990/month
If you are not staying for the entire month, the calculation is made on a daily basis:
- Accommodation only: 11.50 CHF/day
- Meals (if provided):
- Breakfast: 3.50 CHF
- Lunch: 10.00 CHF
- Dinner: 8.00 CHF
- All three meals: 21.50 CHF
- Accommodation + all meals: 33.00 CHF/day
Important :
- They appear on your pay slip.
- They count towards your social security benefits (unemployment, retirement, etc.).
- These amounts are set by law and must be respected.
- If you are unable to take advantage of them (due to vacation, illness, or other reasons), these amounts must be paid in cash.
The LPP (Occupational Pensions Act) is the second pillar of social security in Switzerland, complementing the AVS. It protects you in the event of old age (retirement), death, or disability.
You are subject to the LPP if your annualized gross salary exceeds CHF 22'680 per contract. The contribution is shown on the pay slip.
Important :
- Affiliation is calculated per contract.
- Contributions are often shared between you and your employee.
- If the threshold is reached, the LPP applies from the beginning of the year and retroactively if necessary. In this case, you can claim your share of the contribution.
- If your employee is affiliated at the beginning of the year or contract, your employee remains insured until the end of the calendar year or contract
By default, invoices are sent to you by mail, but you can change this setting.
To change your preferences:
- Go to “My Profile.”
- Go to “Notifications.”
- Choose your preferred method:
- Online self-management
- Receipt by mail
Important:
- You can change this setting at any time according to your needs.
- If you manage your online account, you are not required to pay invoices received by mail.
Contact Check service providing:
- The problem encountered
- A screenshot if possible
- Your login email address
- Your cell phone number
This information will allow us to reactivate your account quickly.
In order for us to change your last name in our database, please send us a copy of your civil status certificate, which must specify your old and new names.
Important: the civil status certificate is the only document accepted for this change.
You can grant power of attorney to a third party who will be able to manage your Chèque Service account.
Important:
- Power of attorney allows you to clearly define who can act on your behalf.
- You remain legally responsible for your account.
- Power of attorney can be revoked at any time.