FAQ
Please find here bellow all the information you might need in particular circumstances. Don't hesitate to contact us if you need more information.
Please use the check-boxes to refine the questions you are looking for.
You can grant power of attorney to a third party who will be able to manage your Chèque Service account.
Important:
- Power of attorney allows you to clearly define who can act on your behalf.
- You remain legally responsible for your account.
- Power of attorney can be revoked at any time.
The LPP (Occupational Pensions Act) is the second pillar of social security in Switzerland, complementing the AVS. It protects you in the event of old age (retirement), death, or disability.
You are subject to the LPP if your annualized gross salary exceeds CHF 22'680 per contract. The contribution is shown on the pay slip.
Important :
- Affiliation is calculated per contract.
- Contributions are often shared between you and your employee.
- If the threshold is reached, the LPP applies from the beginning of the year and retroactively if necessary. In this case, you can claim your share of the contribution.
- If your employee is affiliated at the beginning of the year or contract, your employee remains insured until the end of the calendar year or contract
If you are registered as unemployed and have interim earnings, contact Chèque service directly, who will prepare the document for you.
Important:
- Check that your salary declarations are up to date.
- You can obtain this directly from the online platform.
- Don't forget to have the certificate signed by your employer when it is generated from the platform.
By default, invoices are sent to you by mail, but you can change this setting.
To change your preferences:
- Go to “My Profile.”
- Go to “Notifications.”
- Choose your preferred method:
- Online self-management
- Receipt by mail
Important:
- You can change this setting at any time according to your needs.
- If you manage your online account, you are not required to pay invoices received by mail.
There are three possible reasons:
- Insufficient balance
- Your account balance is zero or negative (orange rectangle in the dashboard).
- You must first add funds to your account.
- A sufficient deposit will allow you to cover social security contributions in addition to declaring the salary.
- The rectangle will turn green once the account has been credited.
As a reminder, Chèque Service operates on an advance payment system for social security contributions.
2. Membership issue
- Membership form not received
- OR form not yet validated
3. Contract terminated
- An end date has been recorded for this contract
Contact Check service providing:
- The problem encountered
- A screenshot if possible
- Your login email address
- Your cell phone number
This information will allow us to reactivate your account quickly.