FAQ
Please find here bellow all the information you might need in particular circumstances. Don't hesitate to contact us if you need more information.
Please use the check-boxes to refine the questions you are looking for.
Contact Check service providing:
- The problem encountered
- A screenshot if possible
- Your login email address
- Your cell phone number
This information will allow us to reactivate your account quickly.
Yes, under two conditions:
- Your employer must reside in Geneva.
- Your main activity (75% of your total activity) must be in Switzerland.
Important: these two conditions are mandatory for registration with Swiss social security and therefore via Chèque service.
You can grant power of attorney to a third party who will be able to manage your Chèque Service account.
Important:
- Power of attorney allows you to clearly define who can act on your behalf.
- You remain legally responsible for your account.
- Power of attorney can be revoked at any time.
The LPP (Occupational Pensions Act) is the second pillar of social security in Switzerland, complementing the AVS. It protects you in the event of old age (retirement), death, or disability.
You are subject to the LPP if your annualized gross salary exceeds CHF 22'680 per contract. The contribution is shown on the pay slip.
Important :
- Affiliation is calculated per contract.
- Contributions are often shared between you and your employee.
- If the threshold is reached, the LPP applies from the beginning of the year and retroactively if necessary. In this case, you can claim your share of the contribution.
- If your employee is affiliated at the beginning of the year or contract, your employee remains insured until the end of the calendar year or contract
If you are registered as unemployed and have interim earnings, contact Chèque service directly, who will prepare the document for you.
Important:
- Check that your salary declarations are up to date.
- You can obtain this directly from the online platform.
- Don't forget to have the certificate signed by your employer when it is generated from the platform.
A Chèque service online account allows you to access your documents, such as:
- Your pay slips
- Your "attestation de gain intermédiaire" (for the unemployment office)
- Your annual salary certificates
If your employer grants you access, you can record your working hours.
Communication
You can also contact us through your online account support for any information.