FAQ

By default, invoices are sent to you by mail, but you can change this setting.

To change your preferences:

1. Go to “My Profile.”
2. Go to “Notifications.”
3. Choose your preferred method:

• Online self-management
• Receipt by mail

Important:

• You can change this setting at any time according to your needs.
• If you manage your online account, you are not required to pay invoices received by mail.

There are three possible reasons:

1. Insufficient balance

• Your account balance is zero or negative (orange rectangle in the dashboard).
• You must first add funds to your account.
• A sufficient deposit will allow you to cover social security contributions in addition to declaring the salary.
• The rectangle will turn green once the account has been credited.

As a reminder, Chèque Service operates on an advance payment system for social security contributions.

2. Membership issue

• Membership form not received
• OR form not yet validated

3. Contract terminated

• An end date has been recorded for this contract

Contact Check service providing:

• The problem encountered
• A screenshot if possible
• Your login email address
• Your cell phone number

This information will allow us to reactivate your account quickly.

Security codes can only be sent to Swiss and French mobile numbers.

Other foreign numbers do not allow access to the online account.

Security codes can only be sent to Swiss and French mobile numbers.

Other foreign numbers do not allow access to the online account.

Yes, under two conditions:

• Your employer must reside in Geneva.
• Your main activity (75% of your total activity) must be in Switzerland.

Important: these two conditions are mandatory for registration with Swiss social security and therefore via Chèque service.

You can allow your employee to record their hours online.

The process

• Give your employee online access—here's how: video
• They will be able to enter their hours directly
• You will need to check and approve the hours entered

Important:

• You keep final control over declarations; it is up to you to approve the salary each month
• You can modify the hours before approving them
• Your employee cannot modify recorded hours; only Chèque service and you have access to this feature
• This method makes it easier to keep track of hours

You can only create your employee account if an employer registers a contract via Chèque service. 

Your employer can send you an access code, or you can contact Chèque service to obtain your access codes.

Activate your account online here

Important:

• You cannot create an account without a registered employment contract
• A tutorial is available to guide you through the process

No, these are two separate documents:

Membership form

• Document for service check only
• Does not replace an employment contract

Employment contract

• Essential document to be drawn up separately
• Defines the working relationship between employer and employee
• A contract template is available under documents

Important : 

• The registration form covers the main points of an employment contract.
• An employment contract is essential for defining working conditions.

Yes, retroactive membership is possible with different conditions depending on the period:

For the current year

• Declaration possible since the beginning of the year
• Full social insurance coverage

Example: in November 2024, you can declare since January 2024

For previous years

• Possible, but with additional costs (interest on arrears is charged by the AVS fund)
• Contact Chèque service for details

Important:

• The sooner you regularize the situation, the lower the costs will be
• Retroactive registration guarantees full social security coverage for your employee

Yes, all employment relationships must be declared from the beginning. Your employer will need to contact us to sign up for Chèque service or for more information.

Important: this is a legal requirement that ensures you have more coverage for retirement.

It is not mandatory but strongly recommended. A resignation must be made explicitly and leave no room for doubt.

Advantages of the letter

• Confirms the end date of the contract
• Specifies the legal notice period
• Serves as proof in the event of a dispute

How to send it

• In person: have your employer sign a copy
• By mail: preferably send it by registered mail

Important:

• Keep a copy of your letter
• Keep proof of delivery or your signed copy
• Inform Chèque service of your resignation

Your employer must provide you with this document. Chèque service cannot evaluate your work.

This procedure must be carried out at the OCPM, Cantonal Office for Population and Migration, route de Chancy 88, 1213 Onex.  

Numerous associations also provide information and support: 

• The Swiss-Immigrant Contact Center
• Protestant Social Center 
• Support Group for Undocumented Migrants
• EPER

For healthcare: Outpatient consultation

Important:

• This procedure is independent of the Service Check.

This procedure must be carried out at the OCPM, Cantonal Office for Population and Migration, route de Chancy 88, 1213 Onex.  

Numerous associations also provide information and support: 

• The Swiss-Immigrant Contact Center
• Protestant Social Center 
• Support Group for Undocumented Migrants
• EPER 
• SIT Union
• UNIA Union

For healthcare: Outpatient consultation

Important: 

• Chèque service does not handle permit applications.