FAQ

No, Helsana Daily Sickness Benefits Insurance (DSBI) only pays daily allowances from the 31st day of illness to compensate for your loss of earnings during your incapacity for work.

Medical expenses must be submitted to your private health insurance. They are not covered by Helsana Daily Sickness Benefits Insurance.

Yes, all employment relationships must be declared from the beginning. Your employer will need to contact us to sign up for Chèque service or for more information.

Important: this is a legal requirement that ensures you have more coverage for retirement.

• a copy of your employee's Social Security card or health insurance card
• valid identity document

For withholding tax (if applicable)

The completed and signed management mandate

A copy of your employee's residence permit

Important: the declaration will only be complete with all the required documents.

No, if you are subject to withholding tax, it is a legal obligation of your employer.

Important: if you are subject to withholding tax, you have the option to request a tax adjustment. The final tax return is based on all income that Chèque service is not aware of. You may contact our partner within PRO, entreprise humaine. 

The process is simple: your employee must contact Chèque service to announce her expected delivery date, and the allowance application form will be sent to her shortly before she gives birth.

The process is simple: contact Chèque service to announce your expected delivery date and the allowance application form will be sent to you shortly before you give birth.

To be eligible for maternity allowance, you must meet the following conditions:

• You must have been insured with the AVS for the 9 months prior to giving birth.
• You must have been gainfully employed for at least 5 months during those 9 months.

Important:

• The duration of leave is 16 weeks (14 federal weeks + 2 cantonal weeks)
• If you return to work before the end of your leave, you will lose your entitlement to the remaining allowances

Generating an invoice is simple:

1. Click on “load my account”
2. Choose the amount:

• Number of months desired (3 months by default)
• OR custom amount

Payment options

• Print the PDF invoice with the QR code
• Scan the QR code directly with your banking app

Chèque service is reserved for employers who are tax residents of Geneva. For similar services in other cantons, please visit www.cheques-emploi-suisse.ch.

Chèque service is only available to employers who are tax residents of Geneva. For similar services in other cantons, please visit www.cheques-emploi-suisse.ch. 

You can allow your employee to record their hours online.

The process

• Give your employee online access—here's how: video
• They will be able to enter their hours directly
• You will need to check and approve the entered hours 

Important:

• You keep final control over declarations; it is up to you to approve the salary each month
• You can modify the hours before approving them
• Your employee cannot modify recorded hours; only Chèque service and you have access to this feature
• This method makes it easier to keep track of hours

You can only create your employee account if an employer registers a contract via Chèque service. 

Your employer can send you an access code, or you can contact Chèque service to obtain your access codes.

Activate your account online here.

Important : You cannot create an account without a registered employment contract

No, these are two separate documents:

Membership form

• Document for service check only
• Does not replace an employment contract

Employment contract

• Essential document to be drawn up separately
• Defines the working relationship between employer and employee
• A contract template is available under documents

Important : 

• The registration form covers the main points of an employment contract.
• An employment contract is essential for defining working conditions.

The LPP (Occupational Pensions Act) is the second pillar of social security in Switzerland, complementing the AVS. It protects your employee in the event of old age (retirement), death, or disability. . 

Your employee is subject to the LPP if their annualized gross salary exceeds CHF 22'680 per contract. The contribution is shown on the pay slip.

Important :

• Affiliation is calculated per contract. 
• Contributions are often shared between you and your employee.
• If the threshold is reached, the LPP applies from the beginning of the year and retroactively if necessary. In this case, you can claim your share of the contribution.
• If your employee is affiliated at the beginning of the year or contract, your employee remains insured until the end of the calendar year or contract

Your employee must contact Chèque service directly, who will draw up the document.

Important:

• Check that the salary declarations are up to date.
• You can obtain them directly from the online salary declaration platform (your employee can also do this if their account is active).
• Don't forget to sign the certificate when it is generated from the platform.