FAQ

No, if you are subject to withholding tax, it is a legal obligation of your employer.

Important: if you are subject to withholding tax, you have the option to request a tax adjustment. The final tax return is based on all income that Chèque service is not aware of. You may contact our partner within PRO, entreprise humaine. 

To be eligible for maternity allowance, you must meet the following conditions:

• You must have been insured with the AVS for the 9 months prior to giving birth.
• You must have been gainfully employed for at least 5 months during those 9 months.

Important:

• The duration of leave is 16 weeks (14 federal weeks + 2 cantonal weeks)
• If you return to work before the end of your leave, you will lose your entitlement to the remaining allowances

A Chèque service online account allows you to:

• Declare salaries at any time
• Ask your employee to record their working hours
• Access various documents (pay slips, calculations and statements of charges, and annual salary certificates)
• Check your balance
• Generate an invoice to fund your account
• Track your payments
• Choose your communication methods (paper or electronic)
• Communicate with Chèque service via a ticket system

Your employer must provide you with this document. Chèque service cannot evaluate your work.

If your employee lives and/or eats at your home, this constitutes “salary in kind” which must be declared. Here are the details:

What counts as salary in kind?

• Accommodation only: $345/month
• Accommodation + food: $990/month

If your employee does not stay with you for the entire month, the calculation is made on a daily basis:

• Accommodation only: 11.50 CHF/day
• Meals (if provided):
• Breakfast: 3.50 CHF
• Lunch: 10.00 CHF
• Dinner: 8.00 CHF
• All three meals: CHF 21.50
• Accommodation + all meals: CHF 33.00/day

Important :

• They are subject to social security contributions.
• This salary in kind is part of the total gross salary.
• They appear on the pay slip.
• These amounts are set by law and must be complied with.
• If your employee is unable to benefit from them (due to vacation, illness, etc.), you must pay these amounts in cash.

By default, the DSBI applies.

To check, you can consult your pay slips or ask your employers directly. If “DSBI” is not mentioned, this means that the agreement you have with your employer applies.

Important :

• The DSBI applies by contract; only contracts with DSBI are taken into account when calculating compensation.
• Another system is possible but must be specified in your contract.
• If in doubt, contact Chèque service.

A Chèque service online account allows you to access your documents, such as:

• Your pay slips
• Your "attestation de gain intermédiaire" (for the unemployment office)
• Your annual salary certificates

If your employer grants you access, you can record your working hours.

Communication

You can also contact us through your online account support for any information.

Your registration will be validated when you receive official confirmation :

• By mail for paper applications 
• By email for online applications.

Salary declarations and social security contributions are taken into account from the start date of the contract, provided that salaries are declared and contributions are paid. 

Important: To obtain confirmation, first send Chèque Service the completed and signed registration form, along with the required documents.

This procedure must be carried out at the OCPM, Office cantonal de la population et des migrations, route de Chancy 88, 1213 Onex.  

Numerous associations also provide information and support: 

• Le Centre de Contact Suisses-Immigrés
• Centre Social Protestant
• Collectif de soutien aux Sans-Papiers
• EPER
• SIT Union
• UNIA Union

For healthcare: Consultation ambulatoire

Important: 

• Chèque service does not handle permit applications.

Social insurance provides you with everyday protection in Switzerland. It functions as a well-organized security system that supports you in the event of life's unforeseen circumstances: illness, accidents, job loss, and retirement.

The principle is simple: we all contribute together to protect each other. This system includes several complementary insurance policies:

• AVS/AI for retirement and disability
• Occupational pension plan (pension fund)
• Insurance against loss of earnings due to illness
• Accident insurance
• Unemployment insurance
• Family allowances

Each one plays its part in offering you comprehensive protection, tailored to different situations in life.

No, Helsana Daily Sickness Benefits Insurance (DSBI) only pays daily allowances from the 31st day of illness to compensate for your loss of earnings during your incapacity for work.

Medical expenses must be submitted to your private health insurance. They are not covered by Helsana Daily Sickness Benefits Insurance.

The LPP (Occupational Pensions Act) is the second pillar of social security in Switzerland, complementing the AVS. It protects your employee in the event of old age (retirement), death, or disability. . 

Your employee is subject to the LPP if their annualized gross salary exceeds CHF 22'680 per contract. The contribution is shown on the pay slip.

Important :

• Affiliation is calculated per contract. 
• Contributions are often shared between you and your employee.
• If the threshold is reached, the LPP applies from the beginning of the year and retroactively if necessary. In this case, you can claim your share of the contribution.
• If your employee is affiliated at the beginning of the year or contract, your employee remains insured until the end of the calendar year or contract

The process is simple: contact Chèque service to announce your expected delivery date and the allowance application form will be sent to you shortly before you give birth.

You can allow your employee to record their hours online.

The process

• Give your employee online access—here's how: video
• They will be able to enter their hours directly
• You will need to check and approve the entered hours 

Important:

• You keep final control over declarations; it is up to you to approve the salary each month
• You can modify the hours before approving them
• Your employee cannot modify recorded hours; only Chèque service and you have access to this feature
• This method makes it easier to keep track of hours

Your LPP assets must be consolidated into a single account to facilitate calculation upon retirement. Your former employer's pension fund will send you a form that will allow you to transfer your assets to:

• your new employer's pension fund, provided you have a new job
• a vested benefits account, if you do not have a new job within six months

Important: It is not necessary to transfer your assets if your former employer already reported you via Chèque service.