FAQ

Where possible, inform your employer and Chèque service within three days to file an accident report, even if you do not have a medical certificate. The insurance will cover medical expenses and any bills related to the accident. Keep all supporting documents and send them to the insurance company.

Please note that with Chèque service, for contracts of less than 8 hours per week, you are only covered for work-related accidents. For contracts of 8 hours pr week or more, you are covered for both work-related and non-work-related accidents by SUVA.

You are subject to withholding tax if you hold one of the following work permits: 

• Permit B / G / F / L / N
• Identity card
• Swiss nationality but residing abroad
• Minor (under 18 years of age on December 31), regardless of your nationality

You are not subject to withholding tax if you are:

• Swiss national (adult residing in Switzerland)
• Holder of a C permit
• Married to a Swiss national or holder of a C permit

Important:

• This list is not exhaustive. For more information, click here.
• If you are subject to withholding tax, it will be deducted directly from your net salary.

You must notify your employer about your absence as soon as possible.

You are entitled to your salary as long as the absence is due to illness. Your employer may require proof in the form of a medical certificate from a doctor. It is customary for this requirement to be requested from the third day of absence onwards. 

If you are absent for more than three consecutive days, your employer may request a copy of the medical certificate, which you must also send to Chèque service.

Your salary must be paid during your absence, depending on whether or not you have taken out The Daily Sickness Benefits Insurance (DSBI). For more details, please contact Chèque service.

Yes, Chèque service will take care of applying for an AVS card for your employee.

You need to provide us with a copy of your employee's valid ID (Passport or ID card)

Important :The AVS card will be sent to you by mail, and you will need to give it to your employee. 

These two types of salaries work differently:

Hourly wage

• It is based on the hours actually worked.
• The amount varies each month depending on the number of weeks in the month.
• Vacation pay may be included or paid separately.

Monthly salary

• The amount is the same each month.
• The salary is independent of the worked hours.
• It may include salary in kind (accommodation/food).

If you are subject to withholding tax, you are required to inform your employer and provide them with a copy of your work/residence permit. Your employer can use Chèque service to manage this additional benefit.

Chèque service applies a default rate of 7%, which is why you should still declare your income to the AFC. Once you have done so, you can use a tax adjustment to recover any overpayment or pay any shortfall.

Important: your employer is responsible for managing this tax.

The legal duration of maternity leave is 16 consecutive weeks from the date of delivery. Special measures apply in the event of hospitalization or premature birth. 

It is possible to return to work before the end of maternity leave, however: 

• The first 8 weeks: working is strictly prohibited.
• The following 8 weeks: returning to work is possible, but not recommended.
• In the event of early return to work: loss of remaining maternity allowance.

Nothing could be simpler! Contact Chèque service with the following information:

Required information:

• Employee's first and last name
• Month concerned
• Total number of hours worked
• Total net salary paid

To send this information:

By email: info@chequeservice.ch

By mail: Chèque service - P.O. Box 109 - 1228 Plan-les-Ouates

You must apply using the registration form or by contacting us at 022 301 73 16 or directly via our contact form.

For your information, only one application can be made per family.

If your job was related to caring for or assisting a person, such as a caregiver or personal care assistant:

• The contract automatically ends on the date of your employer's death.
• For more information, contact Chèque service.

If the work is not directly related to the person (household chores, gardening, etc.), the contract does not automatically terminate. It continues without any explicit action.

Legal notice periods must be observed in the event of dismissal:

• 1st year: 1 month to the end of a month
• 2nd to 9th year: 2 months to the end of a month
• From the 10th year onwards: 3 months to the end of a month

Important :

• The heirs assume the employer's obligations
• Salary is payable during the notice period, if applicable

To find a declared job with good working conditions, we recommend our partner Ménage emploi, who will put you in touch with employers in the domestic economy.

How to proceed:

1. Contact Ménage Emploi.
2. Present your profile:
   • Your availability.
   • Your experience.
   • Your work preferences.
3. They will offer you suitable opportunities.

Important: Working legally guarantees you social security (accident, illness, retirement) and fair working conditions.

No, you are protected in the following cases: illness, accident, maternity, and also during military service, civil service, or civil protection service.

The protection period varies depending on the length of the contract:

• One month during the first year of employment
• Three months from the second to the fifth year of employment
• Six months from the sixth year onwards

During this protection period, termination of the contract is void. The protection period must be completed before the contract can be terminated.

The legal duration of maternity leave is 16 consecutive weeks from the date of delivery. Special measures apply in the event of hospitalization or premature birth. 

It is possible to return to work before the end of maternity leave, however: 

• The first 8 weeks: working is strictly prohibited.
• The following 8 weeks: returning to work is possible, but not recommended.
• In the event of early return to work: loss of remaining maternity allowance.

Contact Check Service providing:

• The problem encountered
• A screenshot if possible
• Your login email address
• Your cell phone number

Important: This information will enable us to reactivate your account quickly.