FAQ

No, vacation dates must be agreed upon mutually, as you must be able to take consecutive days off.

Your needs and those of your employers must be taken into account in the planning. However, vacations planned by the employer in advance (more than three months) are acceptable.

Yes, vacations are mandatory. They cannot be replaced by financial compensation. They are intended to allow your employee to rest and recover; it is a matter of health. It is your responsibility to ensure that they are taken.

Important:

• Ensure that your employee actually takes their vacation during the year, taking into account that they may have several employers.
• The law requires a minimum of two consecutive weeks per year.

No, your employee is protected from dismissal during their sick leave.

The duration of protection depends on the employee's length of service.

• 1st year: 1 month
• 2nd to 5th year: 3 months
• From the 6th year onwards: 6 months

Any termination during this period is void; the contract can only be terminated at the end of the protection period, which begins on the first day of sock leave. For assistance, contact Chèque service.

No, your employee is protected in the following cases: illness, accident, maternity leave, and also during military service, civil service, or civil protection service.

The protection period varies depending on the length of the contract:

• One month during the first year of employment
• Three months from the second to the fifth year of employment
• Six months from the sixth year onwards

During this protection period, termination of the contract is void. The protection period must be completed before the contract can be terminated.

Contact Check Service providing:

• The problem encountered
• A screenshot if possible
• Your login email address
• Your cell phone number

Important: This information will enable us to reactivate your account quickly.

If the job was related to the person, such as personal care or personal assistance:

• The contract automatically ends on the date of the employer's death.
• For more information, contact Chèque service.

If the work is not directly related to the person (housework, gardening, etc.), the contract does not automatically end. It continues without any explicit action.

Legal deadlines must be respected in the event of dismissal:

• 1st year: 1 month to the end of a month
• 2nd to 9th year: 2 months to the end of a month
• From the 10th year onwards: 3 months to the end of a month

Important:

• The heirs take over the employer's obligations.
• Salary is due during the notice period, if applicable.

As the employer, you are responsible for writing the work certificate. You are the only person who can accurately evaluate your employee. The certificate must be complete and truthful.

Essential information to include

• Your contact details as the employer
• Your employee's identity, including their date of birth
• Dates of employment (start and end)
• Description of the position and duties
• Objective performance evaluation (assessment of the employee's skills, performance, and behavior. This must be worded in an objective and respectful manner)
• Mention of the termination of employment 
• Your signature and the date

Important: this is a legal obligation for employers.

Your employers must pay you 100% of your salary for the first three days, provided that these days fall on working days (Saturday and Sunday count as part of the three days).

For example: If you have an accident on a Friday, the three days are Friday, Saturday, and Sunday. You will receive 100% of your salary only for the scheduled working days.

From the fourth day onwards, the accident insurance (SUVA) will pay you daily allowances directly, amounting to 80% of your salary.

If you are insured for non-occupational accidents with Chèque service, the first three days must be paid in full by your employer. 

From the fourth day onwards, the insurance company will pay you daily allowances amounting to 80% of your salary.

If you are not insured against non-occupational accidents, your employer must pay you your salary according to the Bern scale (échelle de Berne). Without non-occupational insurance, you are responsible for your medical expenses and must submit them to your health insurance company.

In all cases, you must contact us to file an accident report.

Where possible, inform your employer and Chèque service within three days to file an accident report, even if you are not off work. The insurance will cover medical expenses and any bills related to the accident, provided you are covered. Keep all supporting documents and send them to the insurance company.

Please note that with Chèque service, for contracts of less than 8 hours per week, you are only covered for work-related accidents. For contracts of 8 hours pr week or more, you are covered for both work-related and non-work-related accidents by SUVA.

Nothing could be simpler! Contact Chèque service with the following information:

Required information:

• Employee's first and last name
• Month concerned
• Total number of hours worked
• Total net salary paid

To send this information:

By email: info@chequeservice.ch

By mail: Chèque service - P.O. Box 109 - 1228 Plan-les-Ouates

To find the right person legally, we recommend our partner Ménage emploi.

The advantages:

• Candidates who have already been met and interviewed
• People authorized to work in Geneva
• Profiles that match your needs

How to proceed:

1. Contact Ménage Emploi.
2. Explain your specific needs:
   • Desired schedule
   • Type of tasks
   • Frequency of service
3. They will offer you several suitable profiles.

Important: working with someone who is legally compliant protects you and guarantees a peaceful working relationship.

Yes, Chèque service will take care of applying for an AVS card for your employee.

You need to provide us with a copy of your employee's valid ID (Passport or ID card)

Important :The AVS card will be sent to you by mail, and you will need to give it to your employee. 

Contact Chèque service, who will order a duplicate for you. In the meantime, you can use your health insurance card.